Terms & Conditions

01Definitions

In these Terms & Conditions, the following terms have the meanings set out below unless the context clearly requires otherwise.

02Eligibility

Use of the Platform and participation in any wagering activity is strictly subject to the following eligibility requirements:

• Age: You must be at least 21 years of age. This requirement is non-negotiable and applies regardless of local age-of-majority laws in your jurisdiction.
• Jurisdiction: You must not be accessing the Platform from a jurisdiction where online gambling is explicitly prohibited by applicable law. It is your sole responsibility to determine the legality of online gambling in your place of residence before registering.
• Capacity: You must be a natural person with full legal capacity to enter into a binding agreement. Corporations, partnerships, and other non-natural entities may not hold a Player Account.
• Self-Exclusion: You must not have previously applied for self-exclusion on gaco88 or on any other gambling platform and be within an active self-exclusion period.
• Not a Company Employee: Employees, contractors, directors, and immediate family members of the Company are not eligible to participate in any wagering activity on the Platform.

03Account Registration

To access wagering services, you must complete the registration process by providing accurate, current, and complete information as requested. The following rules govern Account registration and maintenance:

• You may hold only one Account at any given time. Opening multiple accounts — whether under the same name, email address, payment method, device, or IP address — constitutes a material breach of these Terms.
• All registration information must be truthful and must match the identity documents you will be required to submit during KYC verification. Providing false information at registration renders the Account void.
• You are responsible for maintaining the confidentiality of your login credentials. gaco88 will not be liable for any losses arising from unauthorised access to your Account resulting from your failure to keep credentials secure.
• You must notify gaco88 support immediately if you believe your Account has been accessed without your authorisation.
• Account credentials (username, password) are personal and non-transferable. Sharing or selling access to your Account to any third party is strictly prohibited.
• The Company reserves the right to refuse registration to any applicant at its absolute discretion without providing a reason.

04KYC & Verification

gaco88 is required to conduct identity verification (Know Your Customer — KYC) as a condition of processing withdrawals and in compliance with its international licensing obligations. The following documents may be requested:

• Proof of Identity: A government-issued photo ID — Indonesian National Identity Card (KTP), passport, or driving licence — showing your full name and date of birth.
• Proof of Age: Confirmation that you are 21 years of age or older. This is typically satisfied by the same document as proof of identity.
• Proof of Payment Method: A screenshot or statement confirming ownership of the bank account, e-wallet (OVO, DANA, GoPay, ShopeePay, LinkAja), or card used to deposit.
• Source of Funds: For accounts with high transaction volumes, gaco88 may request documentation confirming the legitimate origin of deposited funds.

05Deposits

All deposits are accepted exclusively in Indonesian Rupiah (IDR / Rp). The following deposit rules apply:

• The minimum deposit amount is Rp 10.000 per transaction unless a specific promotion specifies a higher minimum.
• Accepted deposit methods include: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, and LinkAja. Available methods may change — refer to the cashier page for the current list.
• Deposits must originate from a payment method registered in your own name. Third-party deposits are not permitted and will be returned less any applicable processing charges.
• gaco88 does not charge a deposi t fee. However, your bank or e-wallet provider may apply its own transfer charges, for which gaco88 accepts no responsibility.
• Deposits are credited to your Wallet Balance in real time for most methods. If a deposit is not reflected within 30 minutes, contact our 24/7 support team with the transaction reference number.
• The Company reserves the right to request verification of any deposit before crediting funds to your Account, particularly for first-time deposits or unusually large amounts.

06Withdrawals

Withdrawal requests are processed subject to the following conditions:

• The minimum withdrawal amount is Rp 50.000 per transaction.
• Withdrawals are processed only to a payment method registered in your own name and matching your KYC-verified identity. Withdrawals to third-party accounts are strictly prohibited.
• All KYC verification steps must be completed before any withdrawal can be approved. Pending KYC requests will pause the withdrawal queue until documentation is received and approved.
• Standard withdrawal processing time is under 1 hour during normal banking hours (WIB, Monday–Sunday, 08:00–22:00). Requests submitted outside these hours will be processed on the next available banking window.
• The Company reserves the right to conduct additional security checks on withdrawal requests exceeding Rp 50.000.000. This may extend processing time by up to 24 hours.
• Bonus Funds that have not met the applicable wagering requirements are not eligible for withdrawal and will be forfeited upon a withdrawal request if requirements remain unmet.
• In the event of a suspected breach of these Terms, the Company may temporarily freeze a withdrawal pending investigation. Players will be notified and the investigation will be concluded within a reasonable timeframe.

07Bonuses & Promotions

gaco88 offers a range of bonuses and promotional incentives. All bonuses are subject to the following general terms, in addition to any promotion-specific conditions published on the relevant offer page:

• Each promotion is available once per Player, per household, per device, and per IP address unless explicitly stated otherwise.
• Wagering requirements must be met in full before Bonus Funds or associated winnings can be converted to withdrawable cash. The applicable multiplier is stated on each individual promotion page.
• Bonus Funds expire within the timeframe stated in the specific promotion. Expired Bonus Funds are forfeited without compensation.
• Not all games contribute equally to wagering requirements. Slot games typically contribute 100%; live casino games, sports bets, and togel markets may contribute at a reduced rate. Specific contribution rates are listed in the promotion's full terms.
• The Company reserves the right to withdraw, modify, or cancel any bonus or promotion at any time. Where a bonus has already been accepted and wagering is in progress, the Company will apply the terms that were in effect at the time of acceptance.
• Any attempt to exploit or manipulate bonus terms — including through coordinated wagering, hedge betting, arbitrage strategies, or the use of multiple accounts — constitutes bonus abuse and will result in immediate forfeiture of all Bonus Funds and may lead to Account suspension.
• Bonuses are provided in IDR and are non-transferable, non-exchangeable, and carry no cash value until wagering requirements are fully met.

08Betting Rules

The following rules apply to all wagers placed on the gaco88 Platform across all product verticals — sports betting, live casino, togel markets, slot gacor (high-engagement slot) games, and any other wagering product offered from time to time:

• All bets are final once confirmed. A confirmed bet cannot be amended, cancelled, or reversed by the Player except where a specific "cash-out" or "bet edit" feature is available and expressly permits such action prior to event settlement.
• Minimum and maximum bet limits apply per market and per event. These limits are displayed at the time of bet placement and may be adjusted by the Company based on risk management requirements.
• In the event of an obvious pricing error (a "palpable error"), gaco88 reserves the right to void the affected bet and return the stake to the Player's Wallet Balance. The Company will not honour winnings arising from demonstrably incorrect odds.
• For sports betting: if an event is abandoned, postponed beyond 24 hours, or decided by a walkover where no play has occurred, bets will be voided and stakes returned unless the specific sport's rules state otherwise.
• Togel draw results are determined by the official results of the respective lottery operator (SGP, HK, SDY, Macau, etc.) and are published on the Platform synced to WIB draw schedules. No disputes regarding draw outcomes will be entertained after results have been officially published.
• The Company's decision on all bet settlements is final. Appeals may be submitted to customer support within 72 hours of settlement; no appeal will be considered after this period.

09Prohibited Conduct

The following actions constitute serious violations of these Terms and will result in immediate Account suspension, forfeiture of all balances, and where appropriate, referral to law enforcement authorities:

• Registering more than one Account or assisting any third party in circumventing the single-account rule.
• Providing false, misleading, or stolen identity or payment information at any stage of registration or KYC.
• Using automated scripts, bots, artificial intelligence tools, or any form of prohibited software to gain an unfair advantage in any game or betting market.
• Collusion with other Players, Company employees, or third parties to manipulate the outcome of any game or betting market.
• Engaging in match-fixing, insider trading on sporting outcomes, or any activity that corrupts the integrity of an event on which the Platform accepts bets.
• Attempting to launder money or process proceeds of crime through the Platform in any form whatsoever.
• Accessing the Platform using a VPN, proxy, or any other method designed to disguise your true geographic location or identity.
• Reverse-engineering, decompiling, or otherwise attempting to access the source code or underlying infrastructure of the Platform.
• Engaging in abusive, threatening, or harassing behaviour toward any member of gaco88's customer support or operations team.

10Intellectual Property

All content on the Platform — including but not limited to the gaco88 brand name, logo, website design, graphics, text, software, game interfaces, and promotional materials — is the exclusive intellectual property of the Company or its licensed suppliers and is protected by applicable international copyright, trademark, and intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal recreational wagering purposes. This licence does not extend to any commercial reproduction, redistribution, modification, or public display of any Platform content. Any unauthorised use of Platform content will result in immediate termination of your Account and may give rise to civil and criminal liability.

11Limitation of Liability

To the fullest extent permitted by applicable law, the Company's liability to any Player in connection with the use of the Platform is limited as follows:

• The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, loss of data, or reputational harm — arising from or related to your use of the Platform, even if the Company has been advised of the possibility of such damages.
• The Platform is provided on an "as is" and "as available" basis. The Company makes no warranty, express or implied, that the Platform will be uninterrupted, error-free, or free from viruses or malicious code.
• The Company shall not be liable for any service interruption, data loss, or financial loss resulting from events beyond its reasonable control, including but not limited to telecommunications failures, power outages, natural disasters, government actions, or banking system outages affecting BCA, BRI, BNI, Mandiri, or any other Indonesian payment provider.
• In no event shall the Company's aggregate liability to a Player exceed the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.
• Nothing in these Terms shall limit or exclude the Company's liability for fraud, gross negligence, or any matter where limitation of liability is prohibited by applicable law.

12Termination

Either party may terminate the Player's Account and the contractual relationship governed by these Terms at any time:

• By the Player: You may close your Account at any time by contacting customer support. Upon closure, any verified Wallet Balance (net of Bonus Funds subject to unmet wagering requirements) will be returned to you via your registered payment method within 3–5 business days, subject to completion of any pending KYC requirements.
• By the Company — for cause: The Company may immediately suspend or permanently close your Account without prior notice in the event of any breach of these Terms, suspected fraud, money laundering, chargebacks, or prohibited conduct as described in Clause 9.
• By the Company — at discretion: The Company reserves the right to close any Account for any lawful business reason upon providing reasonable notice. Where closure is not related to misconduct, your verified Wallet Balance will be returned in full.
• Upon termination for cause, the Company reserves the right to forfeit all balances — including real-money funds — where those balances were accumulated through fraudulent, abusive, or prohibited activity.

13Governing Law

These Terms & Conditions and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction in which gaco88 holds its international gaming licence. By registering an Account, you irrevocably submit to the exclusive jurisdiction of the courts of that licensing jurisdiction for the resolution of any dispute that cannot be settled through the Platform's internal dispute resolution process.

For Indonesian players, nothing in this clause affects any mandatory consumer protection rights you may have under Indonesian law that cannot be excluded or waived by contract. However, by choosing to access the Platform, you acknowledge that you do so voluntarily and that the resolution of any dispute will be conducted under the governing law stated above.

14Contact

If you have any questions about these Terms & Conditions, wish to raise a formal dispute, or need to make a data subject request, please contact the gaco88 compliance team through any of the following channels. All contact details are provided as plain text — do not attempt to initiate legal proceedings via chat or WhatsApp.

• Live Chat: Available 24/7 directly on the Platform — the fastest route for account and wagering queries.
• WhatsApp: +62 811 0000 8888 — available during WIB business hours (08:00–22:00).
• Email: [email protected] — for formal written correspondence and compliance matters. Responses are provided within 2 business days.

These Terms & Conditions were last updated on 1 January 2026 and supersede all prior versions. By continuing to use the Platform after this date, you confirm your acceptance of the current version of these Terms.